FAQs

The draw is done live on Facebook using a random number generator to determine the winner.

Yes, we have mobile apps available on the Apple App Store and Google Play store, you can find this by searching “Capital Carp Competitions”.

Most prizes are sent by next day delivery, but we aim to have all prizes arrive within 5 working days of the draw, unless the prize is a custom product or experience. However, during peak times our team may have to work through a backlog which means the prizes may take longer to be dispatched. We will always update you regarding delays and if you have any questions, do get in touch with our customer service team.

Yes, all draws take place on the date specified regardless of number of tickets sold. We do not extend any draws even if the competition only sells 1 ticket. In the event of a competition selling out early, the draw may be brought forward to the next available draw day.

If a competition sells out early, we will always try to draw on the next available draw date. In the unlikely event that we are unable to do the draw on the specified date, this will be done the following day. 

We send emails to all winners within 24 hours of the live draw taking place. If your prize includes a choice then we will request this via email. Please ensure your mobile number and email address is up to date on your account and subscribed to our email marketing. Instant Winners are notified by email immediately after your entry if you have a winning ticket.